Privacy Policy

Your privacy is our top priority

What this Policy covers

The data controller is MY ACTIVE TRAVEL ltd acting as DISCROVER (referred to in this policy as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy policy (“Policy”), which:

  • sets out the types of personal data that we collect
  • explains how and why we collect and use your personal data
  • explains when and why we will share personal data within the MY ACTIVE TRAVEL ltd and with other organisations
  • explains the rights and choices you have when it comes to your personal data

This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:

  • communicate with us over the phone, or online or otherwise using any of the websites (“our Websites”) or mobile applications (“our Mobile Apps”) where this Policy is posted; or
  • you already have booked/buy some of our products( trips, packages or some other products).
  • you would like to make a reservation by phone or online for some of our products(trips, packages or some other products).

This Policy also applies if you contact us or we contact you about our Services.
Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you register for our Services, you may provide us with:

  • Your personal details, including your  name, postal number  and addresses, email addresses, phone numbers and date of birth
  • Your account login details, such as your username and the password that you have chosen

When you shop with us online or browse our Websites or use our Mobile Apps, we may collect:

  • Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)
  • Information about your online browsing behavior on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)
  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name and contact details), including by phone, email or post or when you speak with us through social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
  • Your feedback and contributions to customer surveys and questionnaires

Other sources of personal data

We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:
  • review and improve the accuracy of the data we hold; and
  • improve and measure the effectiveness of our marketing communications, including online advertising.

How and why we use personal data

Make our Services available to you

  • Manage the accounts you hold with us
  • Process your orders, bookings(products such as trip, package..) and refunds

    Why do we process your personal data in this way? We need to process your personal data so that we can manage to provide you with the and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

  • Manage and improve our Websites and Mobile Apps

    Why do we process your personal data in this way? We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience.Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience. For more information about cookies and how you can disable them, see our Cookie policy.

  • Help to develop and improve our product range, services,  information technology systems, know-how and the way we communicate with you

    Why do we process your personal data in this way?

  • We rely on the use of personal data to carry out market research and internal research and development and to improve our information technology systems and our product range and services. This allows us to serve you better as a customer.

  • Detect and prevent fraud or other crime

    Why do we process your personal data in this way?

  • It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Personalize your experience

  • Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services, and those of our suppliers, Retail Partners and the DISCROVER. As part of this, online advertising may be displayed on websites across MY ACTIVE TRAVEL ltd and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners.

    Why do we process your personal data in this way?

  • We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You have choices when it comes to online advertising. We set out Cookie policy when it comes to cookies, and how you can control your online behavioral advertising preferences.

Contact and interact with you

  • Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.Why do we process your personal data in this way?
  • We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications
  • Manage promotions and competitions you take part in.
  • We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
  • We need that information to proceed the booking you request.

Sharing personal data with Retail Partners and Service Providers

When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments. We only share personal data that enable our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site or watch television through your pay TV account.

Sharing personal data with other organisations

We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must share the personal data;
  • if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement, we may have with you too. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or
  • to any other successors to our business.

How we protect personal data

We know how important it is to protect and manage your personal data.

We use computer safeguards such as firewalls and data encryption, we only authorise access to employees who need it to carry out their job responsibilities.

We enforce electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications.

During your visit to our website www.discrover.com.hr, we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

Your rights

Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to:

Data Protection Officer, MY ACTIVE TRAVEL ltd, Trg bana Josipa Jelačića 6, 10000 Zagreb, Croatia
You can also email us at info@discrover.com.hr

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

DISCROVER is looking after the personal data you share with us. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better experience.

Discrover team

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