These General Terms and Conditions are an integral part of the package travel package program, and thus this Travel Organization Agreement (hereinafter: the Agreement), which, with the tourist agency MY ACTIVE TRAVEL doo, Trg bana Josipa Jelačića 6, Tratinska 45, 10000 Zagreb, ID: HR -AB-01-081-008051, which is (hereinafter referred to as the Organizer or DISCROVER) signed by the Travel Contractor (hereinafter: the Contracting Authority).
All data and conditions in the program and in these General Terms and Conditions shall be binding on the Organizer, Contractor and Passenger Service Provider (hereinafter referred to as the Traveler) unless otherwise specified in the Contract.
DISCROVER will confirm your booking after receiving the completed booking form together with 30% deposit of the tour cost. The Customer may book the trip/tour organized by DISCROVER by telephone, e-mail, or by other authorized agents. By signing the contract.
Based on the received application, the Organizer will offer the Contractor a contract that is considered binding after signing it by the Contracting Parties or otherwise clearly confirming its consent (Internet, e-mail, credit card number, giro account payment), and products legal effects when an agency receives an appropriate payment by the agreed deadline. Unless otherwise stated in the program, 30% of the total price is to be paid at the conclusion of the Contract and the rest not later than 25 days before the start date of the Service if it is a service that includes 2 or more services with a minimum of 1 night.
The content of the arrangement makes, that is, the price of the package includes all that is stated in the program. Individual special and additional services (extra meals, tickets, travel insurance etc.) that are not included in the published price of the arrangement, and the Organizer may provide and include in the Contract, the Contractor shall pay specially. If the price of any of the services requested that the Organizer can provide is not specified in the Program, the Organizer will inform the Contractor of the price prior to the conclusion of the Contract. For the special and additional services that the Organizer can not provide and include in the Agreement and those requested by the Traveler during the Arrangement and on-the-spot Payments to the Direct Service Provider, the Organizer shall not be liable as the Travel Organizer, regardless of the assistance provided by the Organizer’s representative The traveler in obtaining these services and information on the pricing of these services.
By paying the 30% of price tour package containing traveller’s basic data and information on the programme the guest is paying for, the guest shall accept in its entirety, and confirm that all items of these Terms and Conditions have been understood, there for everything that is written herein shall become legally binding on both the guest and the Organiser.
Prices are per person in Croatian Kuna, includes VAT. Due to ﬂuctuation in exchange rates, prices published in foreign currencies may not be accurate. When settling ﬁnal payment, current Euro/USD/Pound- Kuna exchange rates. On a day of payment we will apply course of that day which is updated by the Croatian National bank.
Payment can be made by credit card or bank transfer.
No deposit is required for day tours.
DISCROVER accepts: VISA, MASTER CARD,MAESTRO
All cancellations must to be received at our office in writing by e-mail or by post and refund will be issued according to the following schedule:
Cancellations up to 30 days before the departure will receive full refund. Cancellations from 15-29 days before the departure will receive 50% refund.
Cancellations within 15 days before the departure will receive no refund.
WEATHER RELATED CANCELLATIONS
In case of unfavorable weather conditions, DISCROVER reserves the right to alter the itinerary.
The package tour price usually includes (unless the programme reads otherwise) accommodation, breakfast and other meals as stated in the tour/trip programme, transfers, outdoor activities with all equipment and a guide.
The prices of one-day and half-day excursions/trips usually include (unless the programme reads otherwise) transfers, outdoor activities which are includded in the trip programme (kayak, bicycles, hiking,boat etc.) with all equipment and a guide.
The prices do not include (unless the programme reads otherwise) optional excursions, personal spending and drinks with any aditional meals .
THE RIGHT OF TRANSMISSION OF PACKAGES OF PASSENGERS TO OTHER PASSENGERS
Before the package tour begins, a passenger has the right to transfer this Agreement to a person who fulfils all the conditions applicable to this Agreement if he has notified the Organizer at least 7 days prior to the start of the Package Plan.
The Carrier and the recipient of this Agreement are solely liable for the payment of the amount of the price and for any additional fees arising or arising from the transfer of the Contract.
CANCELLATION BY DISCROVER
The programs are subject to change depending on group abilities and preferences, weather conditions, water levels, special events of interest and similar. For client’s safety and comfort reasons DISCROVER reserves the right to alternate programme without prior notice.
In a case of major changes or cancellations, DISCROVER will advise the Client as soon as possible and provide the following options:
a) Client may accept a new departure date or destination offered by DISCROVER
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary
c) Client may cancel his/her booking altogether and receive a full refund of the money paid.
The Client is obligated to inform DISCROVER by writing of his/her decision within 48 hours of the offer. If the Client does not, DISCROVER will book a replacement package/excursion.
Most package tours include accommodation in guesthouse rooms owned by private owners. These are usually rooms with 3* (unless the programme reads otherwise) which provide basic comfort. Private guesthouses are licensed and approved for tourists. Rooms are grade with a 3 * by the rules on Categorization of accommodation facilities of the Republic of Croatia.
Rooms are typically shared, with two people per room. Rooms are simple, comfortable, clean with towels provided. The Organiser shall be entitled to make changes to the agreed upon accommodation solely by accommodation of the same or higher category, and exclusively at the Organiser’s own expense. The Organiser shall be entitled to make changes to excursion schedule on a daily basis. If the buyer is not specifically contracted a room/apartment with special, he will accept any room/apartment officially registered for the issue and listed in the brochure and price list of the same object. When available, the organizer will try to meet additional demand for accommodation (comfort, room, floor, etc.), But cannot guarantee to fulfil requests.
Some of our tours/package include accommodation in fisherman houses.Fisherman houses are licenced and approved for tourists.This houses are tippical tradicional houses which are most common at arhipelagio of National park Kornati.This houses are tradicionali maded from stone(during the winter it keep temperature inside and during the summer they keep warm temperature outside from house).We call them a green house ! This houses are simply maded and usually have no extra and tipical shered space between all participants on tour which provide basic comfort, that is to say a clean, tidy house that is without any luxurious accessories.
RIGHT TO PRICE INCREASE AND RIGHT TO CANCELLATION DUE TO PRICE INCREASE
The organizer reserves the right to change the prices in case of change of the price of accommodation, food, transport and other services, or in the case of changes in the value of the currencies that are the basis for calculating the price. To increase the package price up to 10% did not require the approval of the customer (the increase is calculated on all parts of the payment). In case of increase greater than 10%, the buyer has the right to terminate the contract without charge in, no later than two days of written notice delivered. Do not cancel the traveler in time, means that he agrees with the new price. He agreed price may not be increased in the period of seven days prior to the start of the tour.
The Customer undertakes to accept the price increase of up to 10%.A change of exchange rates in relation to the program publication date,a change of transport costs (fuel, road toll, etc.), a change in fees of hotels or carriers. DISCROVER may inform Customers of the change in writing or verbally.
No previous kayaking experience is necessary for most of our guided sea kayaking tours. However these outdoor activities require a basic fitness level. Participants are responsible for being in sufficient health and physical fitness to join the trip. They participate at their own risk and will be required to sign a liability case for personal responsibility.
We strongly recommend you to protect yourself with travel, medical and baggage insurance.In accordance with the Law on Tourism (“Official Gazette” no. 8/96 – hereinafter referred to as the Act), employees of the agency where the paid arrangement are required to offer the traveler a “package” travel insurance which consists of health insurance during their stay in abroad and luggage insurance, insurance against accidents and travel cancellation insurance. By accepting the contract on organized tours, which make and these terms and conditions, the buyer confirms that he was offered a “package” travel insurance.
The travel prices do not include casualty and disease insurance, the risk of damage and baggage loss insurance, or do they include voluntary health insurance. By making the payment for an excursion or a package tour, which are integral to the Terms and Conditions herein, as well as the trip programme, it is deemed that the Traveller(s) has/have thus been advised to take additional health insurances which can be purchased directly at an insurance company of one’s own choice.
Customers must have valid personal travel documents. Invalid documents leading to the cancellation of the travel shall not result in any harmful consequences for DISCROVER, and, if DISCROVER should suffer additional damages due to such an omission by a Customer, the Customer must compensate the damages suffered. If a travel document should be lost or stolen during travel, the costs of issuing new documents shall be borne by the Customer. DISCROVER’s guide will assist the Customer in such a situation, taking care of the normal course of the program thereby. If a certain travel requires a visa, DISCROVER may assist in obtaining such visa at a special additional fee. DISCROVER shall not be held responsible for decisions by customs or police or other state authorities banning passenger’s entry into a particular country.
PRAISE AND OBJECTIONS
DISCROVER team take care about your opinion.
If a Traveller finds difficulties, please contact us promptly at the one of following contact:
MY ACTIVE TRAVEL d.o.o. Trga bana Josipa Jelačića 6, Tratinska 45, 10000 Zagreb, OIB:30757718675
firstname.lastname@example.org , +385(0)918856-177, +385(0) 9155156-87
The organizer or organizer representative (guide, tourist companion ..) will provide personal assistance to the Traveler in formalities related to contacts with local authorities, Croatian diplomatic and consular representations, healthcare institutions and the other.
The Organizer will do what the Traveler has under the Law in accordance with Article 49 of the Tourism Services Act
During your tour/trip/excursion our staff may take media materials which will be send to you after the tour/trip/excursion is over.
Any personal information collected about our customers will be kept confidential. Medical and personal information will be disclosed to the guide so that he can be able to understand your abilities or concerns. The information you provide us will not otherwise be forwarded to any third party.
By making reservation you agree that you have read and understand our TERMS AND CONDITIONS.